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Services

iPayables essentially provides services with the objective of creating a successful initiative with a solid return. Our reputation and financial success lies in the success of our customers.

Customer Support

At iPayables we don’t answer to stockholders or Venture Capital, we answer to our customers, and we answer 24/7. Any time, day or night, our customers can call us for concerns, technical or functional. There are no silver, gold or platinum fees that need to be paid to determine whether a call is returned. Every customer receives ‘platinum’ services.

Supplier Support

At iPayables, we support the suppliers so our customers don’t have to. Supplier master lists can often be between 10,000 and 100,000 suppliers. For a payables department to ask the technology group to support 30,000 new users is asking too much. iPayables ensures successful supplier adoption by: contacting suppliers with invitations to participate, following up with appropriate phone calls, assisting / training suppliers during the signup process, and providing a full, no-charge, supplier support desk with internet, email and telephone support services.

Consulting

iPayables implementations are fixed fee projects, but sometimes customers or suppliers have special needs after the implementation. For those circumstances, iPayables has skilled consultants available to resolve issues or create innovative solutions quickly.​​ Special projects are reasonably priced and delivered on time. Whether it is just a matter of interfacing to a new electronic invoicing system, or creating new functionality to accommodate a specialized business process, iPayables can allocate the right resources to quickly get the job done.

Training

iPayables provides our customers with customized training tools to fit their specific needs. AP automation implementation can sometimes involve iPayables going onsite to “train the trainer” and supply customer-specific documentation. An online training environment is provided where users can acquaint themselves with the easy-to-use internet invoicing applications.

FAQs

Do I need to install anything on my computer?
You should not need to install anything on your computer. If you are having technical difficulties using iPayables, contact your technical support group or call us at the number at the top of the screen.
How much will I save by switching to iPayables?
Probably a bunch! A recent study suggested that most organizations pay anywhere from $3 – 13 per invoice for traditional paper invoicing. With electronic invoicing with iPayables, your invoicing cost can be reduced to $1- 3 per invoice. With the larger organizations processing tens of thousand of invoices per month, the potential savings per year can sometime be hundreds of thousands of dollars!
What does it cost my suppliers?
Nothing! Unlike our competitors, iPayables offers free vendor, or supplier, adoption. In fact, we will work with your suppliers to ensure a seamless transition to paperless invoicing with iPayables. With iPayables you also have the opportunity to offer you suppliers dynamic discounts for early payment.
Can I receive invoices through iPayables from all of my suppliers?
For a supplier to participate, submit a request to your company’s iPayables administrator. Or, send the request to us and we will forward it on, [email protected]. Be sure to include your name, phone number and the vendor/supplier company name, contact and phone number, and vendor number (if known).
Do I need to install anything on my computer?
You should not need to install anything on your computer. If you are having technical difficulties using iPayables, contact your technical support group or call us at the number at the top of the screen.