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Supplier Adoption/Support

During the implementation process, and in preparation for contacting each supplier, iPayables works with the payables group to determine:

  • What special information might be required on the electronic invoice (store number, requester, etc.)
  • The best approach for supplier adoption
  • What business rules need to be applied (validations, matching, approval routing, etc.)

After making the appropriate determinations, iPayables configures the system to the customer’s needs and begins contacting the top suppliers. There is no need to hire consultants or pay for “additional offerings” from iPayables; all these services are simply included when a company selects iPayables.

Additionally, these services come at no cost to suppliers; it costs them nothing to get implemented or to use the portal. We know it can be difficult learning a new process, so we also offer free support lines that suppliers can call with any questions or assistance they may have or need.

Customer FAQs

What does it cost my suppliers?

Nothing! Unlike our competitors, iPayables offers free vendor, or supplier, adoption. In fact, we will work with your suppliers to ensure a seamless transition to paperless invoicing with iPayables. With iPayables you also have the opportunity to offer you suppliers dynamic discounts for early payment.
Can I receive invoices through iPayables from all of my suppliers?
For a supplier to participate, submit a request to your company’s iPayables administrator. Or, send the request to us and we will forward it on, [email protected]. Be sure to include your name, phone number and the vendor/supplier company name, contact and phone number, and vendor number (if known).

Do I need to install anything on my computer?
You should not need to install anything on your computer. If you are having technical difficulties using iPayables, contact your technical support group or call us at the number at the top of the screen.

Can suppliers see the changes I make to their invoices?
Suppliers can only see changes that affect their payment. If you change the price or quantity, or deny the invoice, they are going to be notified and can see those changes online.

Can suppliers tell if their invoice is on my work list?
Suppliers can’t see your name specifically, but they can see that the invoice is awaiting approval. However, your company’s iPayables administrator can see your name specifically and can accrue unapproved expenses to your department.