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FAQs for AP

Accounts Payable Questions

Technical Support

If you are a iPayables customer and need assistance, please give us a call at +1.866.874.7932 or you may refer to the Customer FAQs (Frequently Asked Questions) section below. If you or your company is the vendor/supplier (and your customer has asked that you send invoices through iPayables) then review Supplier FAQs below for signup instructions and Accounts Payable Questions.

iPayables is dedicated to building a mutually prosperous relationship with our clients, walking them through the set-up and implementation stages. We do all this while guaranteeing a more optimal workflow through our advanced AP Automation system. We make ourselves available to our clients who rely on us for caring customer and technical support. Our business success is predicated upon timeliness and reliability, further distancing us from the competition.

Supplier FAQs

Does this cost anything?

No. iPayables does not charge suppliers for the use and support of InvoiceWorks®. Your customer is paying the associated charges. However, if you are being paid via credit card your normal merchant fees will apply; also any agreed upon discounts apply.

Can I send invoices through iPayables to my other customers?

Yes, give us a call and we will show how to send invoices to all your customers.

Do I need to install anything on my computer?

To use iPayables, you need Internet access and Microsoft Internet Explorer 8 or later. For a free edition of Microsoft Internet Explorer 8 or later, visit Microsoft at

Can other suppliers see my invoices?

No. Only you and your customer can see your invoice.

Can I have more than one User ID for my company if I want others to be able to access iPayables?

Yes. If necessary you can setup multiple users for your company in the administration section of InvoiceWorks®.

What file formats do you accept?
For a supplier submitting only a few invoices a month, there is no format necessary. Simply key invoice information into the iPayables PO or Non-PO Invoice screens. Larger volume suppliers who want to upload invoice files should contact the Support Center at 1-866-874-7932. XML, EDI, and CSV (comma delimited) formats are available. For more information on file formats, contact [email protected]  



Customer FAQs

Why Switch to E-Invoicing?

For among other things, better accounts payable efficiency and easier cash flow management. There are numerous other reasons to switch to electronic invoicing with iPayables, contact one of our implementation specialists and find out more.

What does it cost?

By switching to electronic invoicing with iPayables, invoicing costs are greatly reduced to around only $1- 3 per invoice. For an exact price quote based on your organizational needs, please contact us today.

Would you be willing to provide us with a cost analysis?

Yes. Please fill out our request form for more information and we will respond to your request promptly.

How much will I save by switching to iPayables?

Probably a bunch! A recent study suggested that most organizations pay anywhere from $3 – 13 per invoice for traditional paper invoicing. With electronic invoicing with iPayables, your invoicing cost can be reduced to $1- 3 per invoice. With the larger organizations processing tens of thousand of invoices per month, the potential savings per year can sometime be hundreds of thousands of dollars!

What does it cost my suppliers?

Nothing! Unlike our competitors, iPayables offers free vendor, or supplier, adoption. In fact, we will work with your suppliers to ensure a seamless transition to paperless invoicing with iPayables. With iPayables you also have the opportunity to offer you suppliers dynamic discounts for early payment.

Can I receive invoices through iPayables from all of my suppliers?

For a supplier to participate, submit a request to your company’s iPayables administrator. Or, send the request to us and we will forward it on, [email protected]. Be sure to include your name, phone number and the vendor/supplier company name, contact and phone number, and vendor number (if known).

Do I need to install anything on my computer?

You should not need to install anything on your computer. If you are having technical difficulties using iPayables, contact your technical support group or call us at the number at the top of the screen.

Can suppliers see the changes I make to their invoices?

Suppliers can only see changes that affect their payment. If you change the price or quantity, or deny the invoice, they are going to be notified and can see those changes online.

Can suppliers tell if their invoice is on my work list?

Suppliers can’t see your name specifically, but they can see that the invoice is awaiting approval. However, your company’s iPayables administrator can see your name specifically and can accrue unapproved expenses to your department.