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Dispute Resolution and Status Inquiry

With the right supplier portal, work between companies and suppliers becomes much simpler and tasks can be completed at a higher level. Features like dispute resolution and supplier inquiry allow for more open and direct communication, without excessive phone calls. Instead, any information the suppliers need is available to them on the portal.

Dispute resolution allows both suppliers and buyers or approvers to create an issue if something is wrong with an invoice, like if an approver feels a supplier charged too much. Whoever creates the issue can address it to the person who would be responsible for correcting it. If the problem is big enough, the invoice can be placed in dispute, which causes a temporary hold. Additionally, whatever messages are exchanged are attached to the invoice for future reference should the problem come into question again.

Status inquiry is a feature that serves to answer the most common questions suppliers have, like where an invoice is at in its process or where their payment is. Rather than needing to call the approver or buyer, a supplier can simply log onto their portal and see where each invoice is, whether it’s been approved for payment, and when it was paid. This also allows suppliers to do invoice reconciliation on their own and helps you better manage potential early-pay discounts with your suppliers.

FAQs

What does it cost my suppliers?
Nothing! Unlike our competitors, iPayables offers free vendor, or supplier, adoption. In fact, we will work with your suppliers to ensure a seamless transition to paperless invoicing with iPayables. With iPayables you also have the opportunity to offer you suppliers dynamic discounts for early payment.
Can I receive invoices through iPayables from all of my suppliers?
For a supplier to participate, submit a request to your company’s iPayables administrator. Or, send the request to us and we will forward it on, [email protected]. Be sure to include your name, phone number and the vendor/supplier company name, contact and phone number, and vendor number (if known).
Do I need to install anything on my computer?
You should not need to install anything on your computer. If you are having technical difficulties using iPayables, contact your technical support group or call us at the number at the top of the screen.
Can suppliers see the changes I make to their invoices?
Suppliers can only see changes that affect their payment. If you change the price or quantity, or deny the invoice, they are going to be notified and can see those changes online.
Can suppliers tell if their invoice is on my work list?
Suppliers can’t see your name specifically, but they can see that the invoice is awaiting approval. However, your company’s iPayables administrator can see your name specifically and can accrue unapproved expenses to your department.