Customer Service

At iPayables we don’t answer to stockholders or Venture Capital, we answer to our customers, and we answer 24/7. Any time, day or night, our customers can call us for concerns, technical or functional. There are no silver, gold or platinum fees that need to be paid to determine whether a call is returned or not. iPayables is more of a service than a software company, so we don’t act like a software company. Every customer receives ‘platinum’ service.

Vendor Support

At iPayables, we support the vendors so our customers don’t have to. Vendor master lists can often be between 10,000 and 100,000 vendors. For a payables department to ask the technology group to support 30,000 new users is asking too much. iPayables ensures successful vendor adoption by:

• Contacting vendors with invitations to participate
• Following up with phone calls when appropriate
• Assisting and training vendors during the signup process
• Providing a full, no-charge, vendor support desk with internet, email, and telephone support